Privacy Policy

Last Updated: August 26, 2025

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Introduction

Welcome to NursesNow.com (“Company,” “we,” “our,” or “us”). We are committed to protecting the privacy and security of our users, including healthcare professionals and client facilities. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website, mobile applications, and related services (“Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following categories of information:

  1. Personal Information –

    Name, contact details (email, phone), professional background, resumes, and job history.

  2. Staffing-Related Data –

    Credentials, licenses, certifications, and onboarding details required for employment verification.

  3. Client/Employer Data –

    Contact and organizational details of healthcare facilities.

  4. Device & Usage Data –

    Technical information such as device type, operating system, IP address, and usage statistics.

  5. Location Data –

    If enabled, to connect healthcare staff with nearby opportunities.

  6. Cookies & Tracking –

    We may use cookies or analytics tools (e.g., Google Analytics) to improve user experience.

Use of Information

We use the collected information to:

  • Facilitate staffing services and match professionals with healthcare facilities.
  • Verify credentials, licenses, and certifications.
  • Manage payroll through secure third-party providers.
  • Suggest nearby shifts and manage attendance actions (e.g ., clock-in, clock-out, late arrivals)
  • Enhance shift preference recommendations based on location data.
  • Communicate with users regarding opportunities, updates, and support.
  • Comply with applicable laws and regulations, including HIPAA requirements.

Data Sharing

We may share information with:

  1. Healthcare Facilities –To match and onboard qualified staff.

  2. Third-Party Providers –Including payroll services (e.g., Branch Payments), background verification services, and secure hosting providers.

  3. Legal Authorities –If required by law, regulation, or court order.

We do not sell personal information to third parties.

Data Retention

We retain employment-related data (resumes, applications, and records) for a minimum of five (5) years after termination or departure, in compliance with U.S. labor and healthcare regulations.

Children's Privacy

Our Services are intended only for individuals 18 years and older. We do not knowingly collect data from individuals under 18.

User Rights

Users may request to:

  • Access personal data we hold about them.
  • Correct or update inaccurate information.
  • Request deletion of personal data (subject to legal retention requirements).

Account Deletion

You have full control over your account. To delete your account:

  1. Open the Navigation Drawer
  2. Go to Settings
  3. Select Account & Privacy
  4. Choose Delete Account

Once confirmed, your account and associated data will be permanently deleted (subject to legal retention requirements).

Requests may be submitted via Support@nursesnow.com

Data Security

We implement appropriate technical and organizational measures to protect personal data, including secure authentication, encryption, and restricted access. Biometric authentication data (such as Face ID or fingerprint) is processed only on the user's device and never stored or transmitted by our systems.

Mobile App Permissions

To provide full functionality, our App requires certain permissions:

Android Permissions

  1. Camera – For profile photos and document uploads.
  2. Storage (Read/Write) – To save and retrieve required files.
  3. Audio Recording – For voice input features.
  4. Location (Fine/Coarse/Background) –
    1. Suggest nearby shifts
    2. Manage attendance actions (clock-in, clock-out, late arrivals)
    3. Enhance shift preference recommendations
  5. Bluetooth – For device connectivity where applicable.
  6. Notifications – To send updates and alerts.
  7. Foreground Services & Battery Optimization – To ensure uninterrupted performance.
  8. Reboot Services – To restart essential services after device reboot.
  9. Biometric Authentication – For secure login.
  10. Exact Alarm Scheduling – For timely notifications.

iOS Permissions

  1. Camera – For profile and document uploads.
  2. Microphone – For voice input.
  3. Location (When in Use/Always) –
    1. Suggest nearby shifts
    2. Manage attendance actions (clock-in, clock-out, late arrivals)
    3. Enhance shift preference recommendations
  4. Photo Library – To upload and manage documents/photos.
  5. Bluetooth – For device connectivity.
  6. Notifications – For important job and system updates.
  7. Biometric Authentication (Face ID/Touch ID) – For secure login.
  8. Exact Notifications – For time-sensitive alerts.

We request permissions only when required, and data is never accessed without user consent.

HIPAA Compliance

While NursesNow.com primarily handles staffing-related data (not patient records), we comply with applicable HIPAA standards to ensure confidentiality, integrity, and security of sensitive information.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services after changes means you accept the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Support@nursesnow.com